We at
TM
care about your privacy. We will not share with, sell to, or give to anyone your name or any other information we have about you.
Period. We’ll use it to fill your order and send you our catalog, and that is all.
Please
read the information here carefully before placing your order. If anything
seems unclear to you, go to our Contact Page and
let us know. We'll make every attempt to be less obscure!
How
To Order
Online
By Credit Card Or Electronic Bank Debit
Payments via PayPal.
Log onto our website at either www.imagineyes.com
(click on our
logo which you'll see there) or www.theclockASart.com , go to the catalog and find the piece or pieces you want. Click on
the "Add To Cart" button next to any piece you would like. You will be transfered to the PayPal site
to view your Shopping Cart - click "Continue Shopping" to return to
this site. When you are ready to
check out, click "Secure Checkout," and the PayPal site will
automatically calculate sales tax and/or shipping and handling and display it
for you. You can then complete and pay for your order.
By
Mail
Of
course, you can always use our catalog, if you have one! Otherwise, just
print out the order form you can
find here and follow the
instructions. Send your completed order form, including your payment, to
the our address, both printed at the top of the form and also given on our Contact
Page.
We accept money orders, cashier’s checks, or personal checks (with a
10-day delay).
How
We Fill Your Order
Production
Since
the face for each Clock
AS ArtTM
is
produced by hand, one-at-a-time, and not in a factory assembly line -- and since
we keep only a limited inventory on hand -- we may have to produce your
TM
after we receive your order (think of us more as a
sit-down restaurant than a fast-food joint!).
Your order is normally filled in a timely manner (no pun intended!) and
it is our policy to ship within more than 14 business days.
For this reason, we ask for a contact email address on the order form.
Should it appear that circumstances make a delay of greater than 14
business days unavoidable, we want to be able to notify you accordingly.
Event
Date
Are you faced with a
specific deadline, like a birthday or an anniversary?
We call that an “Event Date,” and we ask to be informed of it.
Be sure it is one for which you have allowed ample time for the
production, packaging, and shipping of your order.
Give us at least a 30 day lead time, and we will meet your deadline. Conversely, if time is not as much of a consideration for you, we ask to
be informed of that, as well.
Thanks for your cooperation.
Shipping
Information We
use the most efficient carrier to your area.
We charge $8.00 for the first item ordered and an additional $4.00 for
each item thereafter. These charges include order processing,
handling, packaging and shipping costs.
This constitutes our shipping and combined shipping policy
i.e., we make our money on item sales and not on inflated shipping charges. Shipping
and handling times are approximate and not guaranteed.
Allow 7 - 10 business
days after shipment date for receipt using standard shipping and handling.
Seasonal periods -- Christmas, for example -- slow things down, so allow
10 - 14 business days.
Express shipping and handling is available for an additional charge.
In most cases, Express orders arrive within 3 - 5 business days of
shipment date. Overnight
shipping is also available.
We currently do not ship outside the continental U.S..
Refunds
Request for returns must be
received within 30 days of receipt.
Refunds will not include shipping and handling fees.
Please be aware that no refund is available on custom items.
Questions?
Comments?
We’ll do our best to address them.
Our Contact Page lists the various ways that
you can get in touch with us.
